Installation * Trouble-shooting * Advance Replacement * Field Upgrades * Support

Have you ever wanted to have a UK wide field support team?

Have you ever needed extra field resources?

We can provide people to solve your problems, we can even arrange for training to enable our service team to support particular products if required.

We have a highly skilled workforce of IT technicians who are used to dealing with end-users whilst acting on behalf of a manufacturer.

You might need to use us on a regular basis for trouble-shooting or swapping-out faulty equipment.  We liaise with your technical people to enable our systems to efficiently gather the data for the work requests, we then offer the work to the teams that are most suited to that work.  Our systems allow for instruction sheets and flow-diagrams to assist our teams with your work.  You can have on-line confirmation of jobs completed or even old-fashioned paper.

With every single postcode in mainland UK covered by at least 2 engineers, we can guarantee service levels and ensure that the service we offer on your behalf is environmentally friendly, with a minimum number of miles travelled.  In areas of high population we have over 20 technicians for each postcode (SW1, N10 etc).

Our technicians are comfortable working in a home or office environment and can provide the local technical support link that can be needed for people working in satellite home/office environments.

We can provide you with the team that you need, our work request capacities run into tens of thousands per month and we can be ‘retained’ for assistance with a pre-defined service level agreement, or used on an ad-hoc basis.